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Thought Leadership

  • Hands squeezing or pressing stress ball at home to release stress - concept of stress buster

    Article

    Engaging deskless workers

    We are speaking, of course, of those front-line employees in manufacturing, distribution, healthcare, and retail that provided so many necessary—essential— products and services. One might argue these employees were essential before the pandemic, but we are paying more attention to this important segment of our workforce. Our attention, however, does not appear to have helped […]

  • Magnet attracting people traffic on wooden background, top view with space for text.

    Article

    Predicting employee turnover

    Losing good employees has always been a challenge for businesses, but it currently is presenting an even greater set of problems: An emoji can predict turnover? More employers are looking to implement “early warning systems” that help them understand when turnover at the organizational level might change. BI WORLDWIDE Canada (BIW) is committed to helping […]

  • A woman is shown on a conference call, with two in-office colleagues

    Article

    Foster belonging in a hybrid environment

    Two years ago, belonging and purpose were in the mix of factors that influence employee engagement but have very quickly risen to prominence as massive shifts occur in how work is experienced. Essentially becoming currencies of culture, the recent data we’re seeing indicates the degree to which employees feel like they belong and how they see purpose in […]

  • Cubes and dice with handshake icon and win-win-situation on wooden background

    Article

    Customer loyalty equitable value exchange

    The current customer loyalty environment is challenging but ripe with opportunity. On one hand, many poorly designed programs are not delivering desired results and are driving loyalty fatigue, focused on enrollment versus engagement, transactions versus relationships and mercenary loyalty versus true loyalty. On the other hand, truly loyal customers are increasingly a key driver of profitability and successful loyalty marketing […]

  • Red hot air balloon in the shape of a heart flying over the mountain

    Article

    Belonging in the workplace

    According to TELUS Health (formerly LifeWorks), 35% of employees feel isolated at work, resulting in a lack of commitment and engagement. In short, companies are blowing it. North American companies spend nearly $8 billion each year on diversity and inclusion (D&I) training which misses the mark because they neglect employees’ need to feel included. Currently, while remote […]

  • Great. Happy smiling young woman reading good news from pc screen at workplace in office feeling happy glad receiving reward for perfect job, getting greeting recognition from company leader by email

    Article

    Drive financial results with recognition

    Employee recognition programs are seen as an important tool to drive employee engagement, increase retention, and improve productivity. Approximately 80% of Fortune 500 companies have strong recognition programs that are designed to align cultural values, behaviours, accomplishments, and results across the entire organization. However, the emerging trend is to directly leverage the recognition program as […]

  • A green speech bubble-shaped card with Celebrating you! written on it rests on a wooden surface. Multicolored crumpled paper balls surround the card, adding a festive touch.

    Article

    Celebrating moments that matter

    It’s traditional to celebrate service anniversaries. In the past, companies formally congratulated employees on their 5-year milestone and then celebrated key work anniversaries after that —10 years, 20 years and so on. With employees making more frequent job changes, first- and third-year celebrations have become more common and, in some industries, even first and sixth-month anniversaries […]

  • Startup Diversity Teamwork Business Brainstorming Meeting Concept

    Article

    Linking recognition to results

    Employee recognition and engagement strategies are critical organizational tools that generate and reinforce positive behaviours, leading to measurable accomplishments and financial results. It is important to leverage your recognition strategy in a way that reinforces behaviours important to your work culture, plus infuses results-based recognition that drives company performance. Creating a recognition ecosystem that supports […]