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Thought Leadership

  • Scoreboard on tennis court during the game outdoor, closeup. Sports background

    Article

    Gamification in sales incentives

    Even the most talented sales teams need great coaching to maintain focus on the goal, refine sales techniques, and motivate ideal behaviours in order to drive the very best results. One way to provide real-time coaching, consistent feedback, and fun in your sales incentive programs is to add gamification. Gamification applies game mechanics to non-game […]

  • Open notebook with WHATS NEXT FOR WORK: 2025, surrounded by empty checkboxes. Left side reads: The future of work is deeply human. A cup of coffee rests on the wooden table, inviting contemplation on future work trends.

    Article

    Future of work 5 trends shaping 2025 and beyond

    This year isn’t just about meeting the future; it’s about shaping it. At the heart of this shift are five key trends that will define how we work, lead and thrive in the years to come. From holistic employee experiences to the integration of artificial intelligence, these trends offer a blueprint for creating workplaces that […]

  • african muslim business woman using mobile phone

    Article

    Inclusive leadership

    Many managers realize they may have this gap in knowledge. 23% of those who said they wanted to be more equitable and inclusive shared they have not had training on how to do so. One in four of those managers say they don’t know what inclusive behaviours even look like. Promoting inclusive behaviours can have a substantial impact […]

  • A person with curly hair and a purple sweater is lying down, covering their mouth with one hand and looking at a tablet or book. The left side of the image is blurred, emphasizing the subjects expression.

    Article

    Authentic recognition in an artificial world

    Impactful recognition has four key facets and while they’re different, humans and AI can play significant roles in all four. 1. Recognition must be timely AI should be used to alert managers – and potentially employees – when someone could be recognized. This can be because they have made progress toward a goal, accomplished a goal, were recognized by someone else or […]

  • employee onboarding process

    Article

    Employee onboarding process

    Employee onboarding is an integral part of ensuring that new hires are familiarized and integrated successfully into the workplace. Not only does it involve the formalities of starting a new role, such as completing necessary paperwork or introductory training, but it also involves creating an environment where employees are comfortably integrated into their team and […]

  • A variety of colorful gift cards are scattered across a wooden surface. The cards are in shades of green, blue, orange, and yellow, each with the text Gift Card written on its surface.

    Article

    Points vs. gift cards for employees

    Many companies use gift cards or cash to reward their employees because they are simple, scalable and convenient. But studies show they are often lost or forgotten and, along with that, so are the achievements and behaviours they were rewarding. Consider a points and/or hedonic reward structure for your next sales team incentive or employee motivation program. […]

  • Asian man receive phone call from customer and stay in counter service area of automotive or garage shop with other worker work in the background

    Article

    Parts and service customer loyalty

    We are all familiar with the term parts and service. For most Original Equipment Manufacturers (OEMs), parts and service represent an important, high-margin revenue stream after the sale. However, many OEMs tend to focus on metrics like inventory carrying costs, increasing service revenue and a whole host of supply chain-related Key Performance Indicators (KPIs). While the […]