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Thought Leadership

  • A finger presses a green button with a smiling face. Next to it are a yellow button with a neutral face and a red button with a sad face, representing different mood or satisfaction levels.

    Article

    Quiet hiring

    Now that companies have a greater focus on retaining talent because of an increased talent shortage, the trend has shifted from quiet quitting to quiet hiring. Smart organizations embrace this idea; it brings new skills and capabilities to the company without adding new full-time employees. Quiet hiring is gaining traction. This strategy addresses staffing shortages by intentionally […]

  • The incandescent lamp does not shine brightly and sparks fall on the metal surface in a dark room

    Article

    Engaging deskless employees

    As employers strive to engage deskless employees in retail, production, distribution, and hospitality settings, the goal is to inspire them in ways that help them view the organization as a place where they can find meaningful, worthwhile employment. But “starting the fire,” although important, is not being delivered in ways that truly engage these important […]

  • Hands squeezing or pressing stress ball at home to release stress - concept of stress buster

    Article

    Engaging deskless workers

    We are speaking, of course, of those front-line employees in manufacturing, distribution, healthcare, and retail that provided so many necessary—essential— products and services. One might argue that these employees were essential before the pandemic, but we are paying more attention to this important segment of our workforce. Our attention, however, does not appear to have […]

  • Magnet attracting people traffic on wooden background, top view with space for text.

    Article

    Predicting employee turnover

    Losing good employees has always been a challenge for businesses, but it currently is presenting an even greater set of problems: Can an emoji predict turnover? More employers are looking to implement “early warning systems” that help them understand when turnover at the organizational level might change. BI WORLDWIDE Canada (BIW) is committed to helping […]

  • A woman is shown on a conference call, with two in-office colleagues

    Article

    Foster belonging in a hybrid environment

    Two years ago, belonging and purpose were in the mix of factors that influence employee engagement but have very quickly risen to prominence as massive shifts occur in how work is experienced. Essentially becoming currencies of culture, the recent data we’re seeing indicates the degree to which employees feel like they belong and how they see purpose in […]

  • Cubes and dice with handshake icon and win-win-situation on wooden background

    Article

    Customer loyalty equitable value exchange

    The current customer loyalty environment is challenging but ripe with opportunity. On one hand, many poorly designed programs are not delivering desired results and are driving loyalty fatigue, focused on enrollment versus engagement, transactions versus relationships and mercenary loyalty versus true loyalty. On the other hand, truly loyal customers are increasingly a key driver of profitability, and successful loyalty marketing […]

  • Red hot air balloon in the shape of a heart flying over the mountain

    Article

    Belonging in the workplace

    According to TELUS Health (formerly LifeWorks), 35% of employees feel isolated at work, resulting in a lack of commitment and engagement. In short, companies are blowing it. North American companies spend nearly $8 billion each year on diversity and inclusion (D&I) training which misses the mark because they neglect employees’ need to feel included. Currently, while remote […]