Thought Leadership
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Article
The New Rules of Engagement White Paper
Download the full report. Foreword When it comes to engaging and inspiring employees, BI WORLDWIDE believes in a good and useful future where companies make the right investments that bring about increased employee commitment, effort and inspiration. Following Asimov’s line of thinking, BIW’s annual research study explored various trends in the workplace. We dove into […]
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Article
Building relationships by enhancing your loyalty program
Loyalty is more than just repeat business – it’s about building relationships. It’s changing the narrative from a one-dimensional exchange based on the winning discount to one that fosters engagement, emotional connections and trust. In this paradigm, loyalty is an outcome of the customer experiences – one that values each customer as an individual. How […]
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Article
The evolving landscape: 5 call centre trends
In the fast-paced world of customer service, call centres stand as the frontline troops, bridging the gap between businesses and their clients. With each passing year, the landscape of call centres undergoes significant transformations, influenced by technological advancements, shifting consumer behaviours and emerging industry standards. Let’s explore the prominent trends shaping the realm of call […]
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Article
How to leverage your employee recognition budget
We’ve all heard the line, “A company’s greatest asset is its people.” We’ve probably all said it at one time or another, too. But the truth is, companies can have vastly different strategies when it comes to actually responding to it. If you view employees as your company’s greatest asset, then your relationship with them needs to […]
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How patient experience drives customer loyalty
About a decade ago, negative trends emerged in loyalty marketing – trends that, for the most part, continue today. There were more loyalty memberships in Canada than ever before and more memberships per household. However, more than half of all members were not active in the programs they were enrolled in. Traditional loyalty programs had […]
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Article
Connecting gamification to business results
Beyond the inherent engagement that gamification and performance-based recognition bring to your organization’s programs, one major advantage of using gamification is the incredible amount of data that can be generated naturally within the program. User behaviours, such as how they engage with your program, what they are learning, their achievements, their preferred methods of communication […]
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Article
Leveraging a push-pull strategy
In the channel, strong relationships between a company’s sales team and their distributors, dealers, or resellers are critical. They often work hand in hand selling products and services to the end user or customer. This side of the equation, often referred to as the push side, represents a lot of what sales are responsible for–cold-calling […]
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Article
The impact of early recognition on turnover
It’s a question worth considering, as a study by Equifax Workforce Solutions shows that 40% of turnover occurs within the first six months of an employee’s job experience. If actively recognizing new employees contributes to reducing turnover early in an employee’s tenure, it could be a powerful way to address a huge and expensive problem. One company […]
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Why learning is trending in the workplace
Employees want to learn, gaining the tools they need for their current job and future growth. The more opportunity they have to develop their skills, the more likely they are to feel they belong at their organization. BI WORLDWIDE’s New Rules of Engagement® Study found that 9 in 10 employees who state their job allows them to […]