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Home Who We Serve Retail
A person is swiping a credit card through a payment terminal on a glossy surface. Another hand is visible, poised to receive the card. The background is blurred with a mix of white and purple areas.

Retail

From brick and mortar to digital development

We are experts in behaviour change with proven results to help retailers expand your omnichannel customer base and inspire your employees throughout the organization.

From the first day to every day.

Retail Connect

Boost your brand’s sales and loyalty by empowering retail associates to become confident, enthusiastic sellers. With Retail Connect, brands can “win the last 4 feet” through an engaging and fun solution that blends personalized learning paths, gamification, seamless communication, and actionable insights. Drive key retail key performance indicators (KPIs) and elevate your brand’s performance at the point of sale.

Learning development and training

From dynamic training events and custom curriculum development to scalable virtual learning environments, we create immersive learning solutions that drive real results. By integrating gamification, we enhance engagement, making learning more interactive and enjoyable. Because when learning is fun and rewarding, performance follows, and engagement soars.

Onboarding and recruitment

Whether you’re looking for your next Chief Logistics Officer or hiring for the seasonal rush, we help human resources (HR) departments recruit, onboard and retain top talent.

Customer and channel loyalty

Elevate your brand with meaningful programs and awards for your channel partners and customers that build strong, lasting relationships and loyalty.

Retail sales and incentives

We design gamified incentive programs that drive retail KPIs, enhance customer loyalty and motivate and inspire retail associates.

Employee recognition

Powerful employee engagement and rewards programs that inspire employees to love what they do and love your brand.

In-store activations and experiences

Create memorable brand moments that capture attention and set you apart from the competition. We combine on-site engagement, content capture, and social amplification to create powerful experiences.

The retail environment can be complex, handling multiple audience types that can be both captive and non-captive. BI WORLDWIDE Canada (BIW) is uniquely situated to engage and grow in all segments of your business. We are experts on behaviour change with proven results to help you exceed Key Performance Indicators throughout your omnichannel strategies. We customize our strategies to engage, onboard, educate, inspire, recognize, and motivate the audience that matters the most to you, to turn a complex environment simple. From apparel and fashion to electronics and tech, home goods and home improvement, health and beauty, sports and recreation (and more!), our clients turn to us for fresh ideas and expert execution time and time again.

Metrics tell a story.

90%

average increase in units sold for highly engaged users

75%

increase in credit card applications year-over-year

50%

reduction in turnover for 1+ year-tenured associates

Our work speaks for itself

View All Case Studies
  • woman checking out at an office supplies retail store

    Leveraging game mechanics to drive laptop retail sales

    Impact The ‘Break the Bank’ program boosted laptop sales by 145%, generating over $346,840 in revenue. This game-based incentive engaged many associates and effectively surpassed sales targets. Industry Retail Problem space Sales team motivation Services Game mechanics Rewards marketplace Technology Break the Bank Objective Sell more than 800 laptops nationwide. Solution BIW designed and operated […]
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  • A person with curly hair and glasses, wearing an orange sweater, smiles while looking at a laptop, perhaps engaged in an employee learning program. They hold a pen near their face in the bright room filled with natural light, and a green plant adds a touch of nature in the background.

    Levelling up an employee learning program

    Results Because of the updated learning program and new hub for employees, the client has seen increased loyalty enrollments and decreased employee turnover. Industry Retail Problem space Employee engagement Services Gamification Learning Rewards marketplace Technology DayMaker Nitro by Bunchball Chameleon Revamping an employee learning program A large retail client was looking for a way to […]
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Thought Leadership

Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.

  • A person wearing glasses is reaching up to adjust a desk lamp, surrounded by a warmly lit interior. The right side of the image is in focus, while the left side features a soft orange gradient.

    Retail sales incentive

    Once upon a time in the heart of a bustling metropolis, there stood a branch of a thriving retail store named “Bright Ideas.” Across the country, the store was known for its friendly staff, quality products, and vibrant atmosphere. Behind the scenes at the corporate office, the store’s CEO, Ms. Diaz, was brainstorming ways to […]

  • Two hands are visible at a counter. One hand is holding a credit card and inserting it into a card reader. The other hand is resting nearby. A monitor is partially visible in the background.

    Winning the last four feet

    For brands operating in retail, success is determined by the ability to “win the last four feet” – the critical interaction between the customer and the retail associate. Regardless of the advertising budget, it can all be rendered ineffective if a competitor excels in that final interaction. Conversely, outperforming competitors in those crucial moments can […]

  • Two cafe workers in aprons stand behind a counter. Text on the image reads: 80% of deskless employees have an electronic connection to their employers, but only 37% report receiving training on it.

    6 ways to engage deskless workers

    When I think back to my job at one of the busiest malls in the United States, I often remember how exhausted I was. Although I was working no more than 20 hours a week, I felt as if I had been consistently clocking overtime. In my current position—double the hours—I feel energized and excited […]