WEBINAR: The rise of gamification
Webinar On Demand
Keeping call centre employees focused on key business metrics and critical customer solutions can be challenging. Employees may often lack sales confidence or visibility into company goals, while others struggle staying motivated to hit their metrics.
Keeping call centre employees focused on key business metrics and critical customer solutions can be challenging. Employees may often lack sales confidence or visibility into company goals, while others struggle to stay motivated to hit their metrics. Norwegian Cruise Line identified these common challenges in employee engagement, teamwork, and sustaining long-term focus within their call centre, leading them to implement gamification strategies to boost performance and drive collaboration.
Watch this on-demand webinar where BI WORLDWIDE and Norwegian Cruise Line share their journey of implementing a successful gamification program.
In this compelling session, you’ll hear from Sally-Anne Beasley and Ryan Ashley from Norwegian Cruise Line, along with Derrek Helmin and Leah Wash from BI WORLDWIDE, as they explore:
- Addressing challenges: the issues Norwegian Cruise Line aimed to solve with gamification.
- Building excitement: the importance of pre-launch buzz and effective communication for strong adoption.
- Key metrics focus: critical metrics such as bookings per day, average booking value, and average handling time.
- Gamification strategies: how these metrics were gamified to highlight their significance.
- Competitive dynamics: the role of leaderboards and monthly contests in driving performance.
- Performance trends: impressive improvements in performance among the most engaged users over time.
Don’t miss this chance to learn how gamification can transform employee performance and company business results.