RESULTS
58% of dealer participants selected the highest goal level, and 58% of them achieved their goals, surpassing estimates by 16%. The greatest sales lift was among low and mid-low performers, demonstrating the program’s impact.
Industry
Manufacturing
Problem space
Sales team motivation
Channel engagement
Services
Contests and incentives
Communications
Technology
GoalQuest®
Situation
A well-established fireplace manufacturer in North America came to BI WORLDWIDE Canada to improve dealer sales and engagement.
Challenge
Increase year-over-year product sales during the busiest sales period.
Solution
BI WORLDWIDE Canada designed and implemented a 75-day GoalQuest® pilot program involving the top 372 dealer location managers.
Results
- Goal selection: Goals selected were skewed to the aggressive side. 58% of dealer participants selected the highest level, Goal Level 3, compared to the average 41%*. This profile indicated a confidence in reaching the goals offered and a desire to obtain the higher award levels.
- Achievement: 58% of participants who selected Goal Level 3 achieved their goal, 16% above what was estimated.
- Segment performance: The greatest sales lift came from the low and mid-low performers, reinforcing the impact GoalQuest® had on influencing behaviour change among them.