Leverage data and analytics to optimize engagement.
Whether assessing problem spaces, pre-planning for program launch, or conducting postmortem analysis on a program in order to more effectively spin up the next one, we help our partners collect and wield data to make effective decisions at every phase.
Need states include:
- Business case assessment – uncovering the hidden impact of engagement
- Program modelling – understanding the potential impact of each engagement solution
- Program improvement analysis – identifying what’s working, what’s not, and opportunities for program improvement
- Attrition analysis – understanding the potential cost savings of a recognition program
- Return on purpose – providing holistic assessment of events, training, and communications to drive engagement
- ChannelWISE™ – segmentation analysis to identify your best, worst, and highest potential customers
- QuitRisk – predicting employees who are most likely to leave
Addressing key issues with data.
Design
- Program structure
- Program modeling
Pre-program analysis:
- What is the value of changing behaviours?
- Should segments of the target audience be motivated differently?
- How much will we spend on the proposed initiative?
Assess
- Program engagement
- Program performance
- Program optimization
Ongoing program analysis:
- How does performance vary across segments?
- To what extent is the engagement solution driving targeted results?
Value
- Behaviour change
- Business impact
Post-program analysis:
- What was the value of the program?
- How effective was the rule structure, and what are the areas of improvement?
- What behaviours/activities align with higher performance?
The metrics tell the story.
100
Fortune 1000 companies using our decision sciences
$900M
improvement in business results last year, across all clients
39%
average reduction in incentive program costs
Our work speaks for itself
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Banking client turnover: A targeted approach
A financial services firm aimed to reduce client attrition and drive growth by engaging business banking clients through personalized outreach and data collection. A multi-touch reengagement campaign targeted C-suite decision makers, combining emails, direct mail, and surveys with rewards. The campaign identified 134 new opportunities, generated over $1.6M in new business, and achieved a 17:1 ROI. Discover the full story and results.Learn More -
Driving targeted results across multiple channels
A major beverage manufacturer aimed to drive targeted void closures and deliver incremental revenue for a specific brand. We developed a multi-channel campaign to build awareness and motivate purchase behaviours. Discover how this strategy exceeded expectations in our case study.Learn More
Thought Leadership
Learn from the best. BIW thought leaders bring you a deeper look at the business of inspiration.
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Insights Lab
6 ways to engage deskless workers
When I think back to my job at one of the busiest malls in the United States, I often remember how exhausted I was. Although I was working no more than 20 hours a week, I felt as if I had been consistently clocking overtime. In my current position—double the hours—I feel energized and excited […]
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Insights Lab
Employee recognition programs shape corporate culture
Results from BI WORLDWIDE’s 2023 New Rules of Engagement® study indicate that employees whose employer had a formal recognition program were 3.2x more likely to say they have a great company culture. Similarly, employees who received recognition with a quarterly award indicate that they are more engaged, inspired, and satisfied with their compensation. They also feel more included and are more […]
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Insights Lab
On board with onboarding
Research suggests organizations with a strong onboarding process retain new hires at an 82% higher rate. How did you feel on the first day at your first job? Employees rarely remember what they learned on their first day – but they do remember how they felt. New hires who receive meaningful recognition are 4.6x more likely to feel […]